State/Local Agency Instructions:

​​Creditors must utilize the MOVEit server to submit debt referrals or any oth​er requests that contain PII information. CCU is unable to read encrypted information and/or accept unencrypted PII that comes through Service Now.

To use CCU's Electronic Excel Referral File for submitting a bulk file (more than 10 debtors) to CCU at one time, please follow these instructions:
  1. Complete CCUs Referral File Template​
    • Referring an interest-bearing account? The interest rate must be entered as noted below or ​the file will be rejected, and your agency will be contacted to make the necessary corrections.
      • Value with (x.xx) or without the decimal (x).
      • Min\max range for the interest rate field (i.e. interest rate range of 1% to 18%).
      • Example - a value entered as 5.00 or 5 will translate to 5%.

  2. ​Excel File must be saved in .XLS format​
  3. All files must also be saved/submitted using the CCU standard file naming convention below:
    • Debt referral files
      • Manually created file
        • CCU_REF _c reditorshortname_yyyymmdd_senderA.extension
          Where senderA is the first initial, last name, and sequence identifier for the person sending the file and is used when a sender may send multiple files on the same day.

        • Examples:
          CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeA.txt
          CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeB.txt
          CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeC.txt

    • ​Electronically created file format:
      • CCU_R EF_cr editorshortname_yyyymmdd_hhmmssss.extension
      • Example: CCU _ REF _ DBMOPSB _ 20190306 _ 13010103.xls

    • ​Adjustment files
      • Manually created file format
        • CCU_ADJ_ creditorshortname_yyyymmdd_senderA.extension
          Where senderA is the first initial, last name, and sequence identifier for the person sending the file and is used when a sender may send multiple files on the same day.

        • Examples:
          CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxA.xls
          CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxB.xls
          CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxC.xls

      • ​Electronically created file format
        • CCU_ADJ_ creditorshortname_yyyymmdd_hhmmssss.txt
        • Example: CCU_ADJ_UMUCNDSL_20190225_10201505.txt

    • ​Backup Documentation files
      • Format:
        • CCU_BKU_creditorshortname_yyyymmdd_creditorreferencenumberA.extension
          Where creditorr eferencenumber iis the debtor's creditor reference number assigned by the agency and A represents a sequence identifier for multiple debts.

        • Examples:
          CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345A.pdf
          CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345B.pdf
          CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345C.pdf​

  4. ​Do NOT re​move any columns/fields that are not being used (leave blank)
  5. ​Upload the file to the MOVEit server.

Files submitted in the following incorrect format and/or not using the correct CCU file naming convention *will be returned* to your agency for correction:
  • Word Document
  • PDF file
  • Excel file saved as an ​.XLXS
  • CSV file
Reference Documents

​​​​​​​​Forms​
    • Please complete all highlighted fields noted on the form as appropriate for your agency or agency individuals. Please create a Service Now ticket to have the signed form processed. Credentials will be provided through an encrypted email from DoIT.​