Visual Communication Services: Terms and Definitions

​The following terms apply to ALL SERVICE CATEGORIES:

ASL – American Sign Language.

Base of Operations – Location from which an interpreter will be traveling to reach a destination of on-site language translation, e.g., the interpreter’s home, or business.

Computer Assisted Real-Time Transcription (CART) – The instant verbatim translation of the spoken word into English text by a CART provider using a stenotype machine, notebook computer and real-time software. Also known in the industry as Communication Access Real-time Translation.

Continuously Available – Provision of translation services on a 24-hours per day, 7 days per week, 365 days per year basis (366 days in a leap year).

Emergency Request – Requests for services for Categories I and II that are sent by the Requesting Agency/Entity within twenty-four (24) hours notice. Verbal requests shall be permitted due to the short timeframe.  Requesters will make every effort to request services within the Region where the Assignment will take place (see RFP § 1.1.3.2). 

Expedited Request – Requests for services for Categories I and II that are sent by the Requesting Agency/Entity with fewer than seventy-two (72) hours but greater than, or equal to twenty-four (24) hours notice. Verbal requests shall be permitted due to the short timeframe.  Requesters will make every effort to request services within the Region where the Assignment will take place (see RFP § 1.1.3.2).

Non-Routine Travel – Travel to the location of an on-site Assignment beyond the thirty (30)-mile radius of the Base of Operations for which the Contractor will be reimbursed mileage (see RFP § 2.7.2 (8). The first thirty (30) miles of Non-Routine travel conducted by automobile will be treated as Routine Travel and, as described in this definition, will not be reimbursed.

Non-Standard Hours – All hours not specified as Standard Hours.

Observed Holidays or Holidays – The following are the Observed Holidays for this RFP.  Each Holiday will start at 12:00 a.m. and end at 11:59 p.m. on that day:  New Year’s Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; and Christmas Day.

Offeror – An entity that submits a proposal in response to this RFP.

On-Site – Means that the vendor must provide a Transcriber/Interpreter at the assigned location.

On-Site Agency/Entity Representative – An individual authorized by the State to validate the information contained in Section B of the On-site Interpreter Assignment Sheet, See Attachment M.

On-Site CART – Computer Assisted Real-time Transcription performed on-site.

On-Site Visual Language Interpretation – Real-time, in-person visual language interpretation, such as American Sign Language, Pidgin Signed English, Signed Exact English (I and II), Oral, Tactile and/or Cued Speech.

Remote CART – The instant verbatim translation of the spoken word into English text by a remote CART provider using a computer and real-time software through an Internet or telephone connection from an off-site location.

Requesting Agency/Entity – The specific Maryland State government agency, or non-State of Maryland government entity, or Maryland not-for-profit entity (see RFP § 1.27) requesting services pursuant to the Contract(s) awarded through this RFP.

Requesting Agency/Entity Representative – A Representative of the specific Maryland State government agency, non-State of Maryland government entity, or Maryland not-for-profit entity (see RFP § 1.27) serving as the contact person for billing and all other purposes related to the request of services pursuant to the Contract(s) awarded through this RFP.  A Requesting Agency/Entity may designate more than one individual authorized to initiate requests.

Routine Request – Requests for services that are sent by the Requesting Agency/Entity with greater than or equal to three (3) calendar days notice. 

Routine Travel – Travel within a thirty (30)-mile radius of the interpreter’s Base of Operations to the location of an on-site Assignment.  There will be no payment for hourly/minute rates for travel time or reimbursement for any travel expenses for work performed within this radius.

Standard Hours – Standard Hours are weekdays (Monday through Friday) from    8:00 a.m. to 11:00 p.m. Local Time, excluding Observed Holidays.

User ID – The identification code assigned by the Contractor to the  Requesting Agency/Entity for billing and contact purposes for services requested pursuant to the Contract(s) awarded through this RFP.

Video Remote Interpretation (VRI) – Requires the interpreter to use video conferencing equipment to provide visual language interpreting services from an off-site location to the individual requiring the visual language interpretation service.


 

Questions?

Please direct questions about this contract to:
Visual Communication Services (VCS) Contract Administrator
Andrea Lockett
Email: andrea.lockett@maryland.gov
Telephone: 410.260.7374

For an additional resource for Visual Communication Services please contact Kelby Brick, Director for the Governor's Office of the Deaf and Hard of Hearing (ODHH)