The Maryland State Office of Personnel Services & Benefits, Recruitment & Examination Division, invites all interested individuals to take the Support Services Test (SST). The SST is a computerized battery of exams that assesses an applicant’s skills and abilities in the following areas: keyboarding, checking, following written directions, clerical math, filing, and proofreading/editing. This system is user-friendly and allows for greater efficiency in the application and testing process.

Classifications Included:

• Office Clerk I, II (no keyboarding requirement)
• Office Services Clerk, Office Services Clerk Lead (no keyboarding requirement)
• Office Processing Clerk II, Office Processing Clerk Lead, Office Processing Clerk Supervisor
• Office Secretary I, II, III
• Administrative Aide
• Management Associate

Testing Requirements:

• Minimum speed for keyboarding test is 40 words per minute (for job classes with a keyboarding requirement)
• Passing the general clerical test

SST Policies

• Applicants must present a completed State application (MS-100) and a photo ID for admission to the test room.
• For the math section of test, a self-powered, pocket-sized calculator may be used.
• Those arriving late will not be admitted to the test room.
• Reasonable accommodation for qualified individuals with a disability will be provided upon request. Please contact in advance at 410-767-4921.
• If an applicant does not meet the 40 words per minute typing requirement and decides not to take the general clerical test, he/she can withdraw and re-schedule a new test date as soon as it is available.
• If an applicant does not meet the 40 words per minute typing requirement, but decides to continue and passes the general clerical test, he/she will be placed on the Office Clerk I, Office Clerk II, Office Services Clerk, Office Services Clerk Lead eligible list(s), based upon meeting the minimum qualification requirements.
• If an applicant does not pass the general clerical test, the applicant must wait six months to be re-tested.
• Once an applicant is placed on any one of the SST lists of eligibles, he/she is restricted from re-testing for one (1) year.
• Achievement of “Best Qualified” status will have two years of eligibility.
• • Individuals achieving a passing score on the exam will receive a Certificate of Clerical Competence for SST job classifications.  A copy of this Certificate may be required for future recruitments.  Please check the Support Services Listing Listings on our Job Seeker’s page at www.dbm.maryland.gov for additional postings.

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Minimum Qualifications

Office Clerk I (1374) - Grade 6 ($21,575 - $33,367)
Office Clerk II (1375) - Grade 7 ($22,871 - $35,493)
Both levels - completion of the eighth grade. Level I – six months, Level II - one year of experience performing clerical duties. Note: Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education. This is the intermediate or full performance level of work performing clerical duties typically found in office settings.

Office Services Clerk (1376) - Grade 8 ($24,258 - $37,760)
Office Services Clerk Lead (1377) - Grade 9 ($25,742 - $40,192)
Both levels - graduation from a standard high school or possession of a State high school equivalency certificate.
Clerk - two years of experience performing clerical duties. Lead level - three years of experience performing clerical duties. Notes: 1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education. 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience. This is the full performance or lead level of work performing diverse clerical duties.

Office Processing Clerk II (1370) - Grade 7 ($22,873 - $35,493)
Office Processing Clerk Lead (1371) - Grade 8 ($24,258 - $37,760)
Office Processing Clerk Supervisor (1372) - Grade 10 ($27,329 - $42,791)
All levels - completion of the eighth grade. II - level - one year; Lead level - two years; Supervisor level - three years of experience typing correspondence, reports, charts or other documents from rough draft, corrected copy or oral instruction using a typewriter, personal computer, computer terminal or word processor. Notes: 1. Additional experience typing or performing other clerical duties may be substituted on a year-for-year basis for the required education. 2. Additional assessments may be required for the Supervisor level. This is the full-performance, lead, or supervisory level of work typing information using a typewriter, personal computer, computer terminal or word processor.

Office Secretary I (1318) - Grade 8 ($24,258 - $37,760)
Office Secretary II (1328) - Grade 9 ($25,742 - $40,192)
Office Secretary III (1362) - Grade 10 ($27,329 - $42,791)
All levels - graduation from a standard high school or possession of a State high school equivalency certificate. Level I - one year, Level II - two years, Level III - three years of experience in secretarial or clerical work involving typing duties. Notes: 1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 2. Thirty credit hours with a major in secretarial science or office technology from an accredited college or university may be substituted at a rate of thirty credits for one year of experience for up to two years of the required experience. This is work providing secretarial support to an official, administrator or administrative staff.

Administrative Aide (2572) - Grade 11 ($29,026 - $45,578)
Graduation from a standard high school or possession of a State high school equivalency certificate. Four years of experience in secretarial work involving typing duties. Notes: 1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 2. Thirty credit hours with a major in secretarial science or office technology from an accredited college or university may be substituted at a rate of thirty credits for one year of experience for up to two years of the required experience. This is work providing secretarial support to an official, administrator or administrative staff.

Management Associate (2650) - Grade 13 ($32,788 - $51,849)
Graduation from a standard high school or possession of a State high school equivalency certificate. Five years of experience in secretarial work involving typing duties. Notes: 1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 2. Thirty credit hours with a major in secretarial science or office technology from an accredited college or university may be substituted at a rate of thirty credits for one year of experience for up to two years of the required experience. This is work providing secretarial support to an official, administrator or administrative staff.

Revised: 8/30/2007